IntegrationsSupport & helpdesk
Automate Zendesk without writing code.
Answer and route support tickets. Describe the job you repeat in plain English and Mitra builds an agent that does it in Zendesk, on the schedule you set. You sign in on Zendesk's own page, so Mitra never sees your password, and you can disconnect at any time.
Connect Zendesk
200 credits to start · no credit card
Jobs people hand to Mitra in Zendesk.
Each one takes a sentence to set up. Zendesk is one of the apps the agent works in.
Follow-ups
Every time a ticket closesResearch
Every Friday at 2pmTriage
Every day at 10amFollow-upsEvery 30 minutesFollow-upsEvery day at 10amReporting
Every Monday at 9amTriageEvery day at 9amResearchMondays at 10am
CSAT follow-up
When a Zendesk ticket closes, send the customer my Typeform survey. Post any score of 3 or lower to #support-escalations in Slack.Help doc gaps
Every Friday at 2pm, find this week's Zendesk questions with no article in our Notion help center. Draft each missing article from the replies we sent.Refund request triage
Every morning at 10am, match the open Zendesk refund requests to their Stripe payments. Post each case to #refunds with the customer's history.SLA breach watch
Every thirty minutes, find the Zendesk tickets within an hour of missing their response target. Message the assignee with the ticket and the time left.Support ticket follow-ups
Every morning at 10am, nudge the Zendesk tickets waiting on a customer for two days. Post the ones waiting on us to #support.Support volume report
Every Monday at 9am, log last week's Zendesk volume and response time to my Support Metrics sheet. Post the top five reasons to #support, against last week.Bug intake triage
Every morning at 9am, read yesterday's Zendesk tickets and open a Linear issue for the ones describing a bug. Post each issue link back to Slack.design feedback from support
Every Monday at 10am, find last week's Zendesk tickets where somebody was confused rather than blocked by a bug. Group them by screen and post the list to #design.Ready to
reclaim your day?
Build my first agent200 free credits · no credit card · nothing to install